You can now book your Indian Railways train tickets through Google Pay, powered by Indian Railway Catering and Tourism Corporation (IRCTC). The users can buy train tickets directly on Google Pay, at no additional cost. Just Search, book and cancel train tickets, with ease and convenience, right within the Google pay app.
The feature is available for all users using Android and iOS devices. You just need to login to your Google Pay app.
Features of ticketing booking through Google Pay app
- Search, book, cancel – All from Google Pay – You will be able to search and browse train options, and book or cancel tickets with your IRCTC account, at no additional cost, within a fast, intuitive and reliable user experience.
- See availability and duration – You can easily see details like seat availability, journey duration, and travel times between your stations of choice, so it is easy to compare and choose between options.
- Buy tickets at no additional cost – Book your train tickets on Google Pay, without any extra charges, as we launch. So go ahead, update your app to check it out now!
Google has already seen hugely encouraging user response for cab and bus ticket booking options on Google Pay with abhiBus, Goibibo, RedBus, Uber (only available on Android) and Yatra. Now with IRCTC on Google Pay, your travel is made simpler even on trains.
Steps to book Train tickets through Google Pay app
1. Login to your GPay app
2. In the Business section, tap the trains chat head. You can also search for ‘Trains’ under the New section.
3. Tap New Ticket. To book train tickets, you need an IRCTC account. If you don’t have an IRCTC account, you’ll be prompted to create one on IRCTC website during the booking process.
4. Search for trains by origin, destination, and date of travel. A list of available trains appears. When searching for trains, you can enter a city name or the specific train station’s code or name. If a city has more than one station, all stations in the city will be included in your search.
5. Find a train that you’d like to book, then tap Check availability.
6. Find an available class that you’d like to travel, then tap Select. If you select a train different to the one that you searched for, a confirmation screen appears.
7. Confirm that the stations are correct, then tap Ok.
8. Enter your IRCTC user ID. If you don’t have an IRCTC account, tap Create account. Follow the instructions to create a user ID.
9. Enter your passenger and contact information. If you plan to travel with other people or infants (children aged 5 and below), enter their information too. You can add up to 6 passengers and up to 2 infants per ticket booking. If you’re booking travel for more passengers or infants, you must book another ticket.
10. Tap Continue.
11. Confirm your booking information, including the fare breakdown.
- If the information is correct, tap continue.
- If the information is incorrect, tap Edit trip. Update your information, then continue to the next step.
12. Select a payment method, then tap Proceed to pay.
13. Enter your UPI PIN. After your PIN is confirmed, you’re taken to the IRCTC website.
14. Enter your IRCTC password and the CAPTCHA.
15. Tap Submit. A confirmation screen appears. If your booking was not confirmed, a notification appears on the next screen. To try to book a new ticket, tap Book a new ticket. Then, repeat the above steps.
16. Select your next step.
- To schedule a return train, tap Book return ticket
- To save your ticket on your device, tap Download ticket
- To finish the booking, tap the X icon
Search results and availability may change from the time of booking. If there’s a change in availability, you’ll receive a Reservation against cancellation (RAC) or waitlist (WL) ticket.
After your ticket is confirmed, a confirmation also appears in your transaction history under the Trains chat head. This confirmation includes all important details for your trip, including its PNR number, current status and schedule, and an option to share your ticket.
Manage your train tickets
You can view, manage and cancel your tickets within the Google Pay app.
How to view your tickets
To view your train tickets, follow these steps:
1. Open the Google Pay app.
2. In the Business section, tap the Trains chat head. You can also search for ‘trains’ under the New section.
3. In your transaction history, select the ticket that you want to view.
4. Tap View details.
While viewing your ticket details, you can also share the ticket or download the ticket to your device.
How to cancel a ticket
You can cancel your train ticket through Google Pay at any time after booking as long as the train’s chart hasn’t already been prepared. Cancellation penalties may increase the closer you cancel to the charting time. Train charts are generally prepared about 4 hours before the train’s scheduled departure. If you still want to cancel your ticket after the chart is prepared, file a ticket deposit receipt (TDR).
To cancel a train ticket for all or some passengers, follow these steps:
- Open the Google Pay app.
- In the Business section, tap the Trains chat head. You can also search for ‘trains’ under the New section.
- In your transaction history, select the ticket that you want to cancel.
- Tap View details.
- At the bottom of the details, tap Cancel ticket.
- If the ticket is for one passenger, a confirmation screen appears.
- If the ticket is for more than one passenger, select which passenger to cancel. After selecting the canceled passenger, a confirmation screen appears.
- To confirm your cancellation, tap Yes, proceed.
After confirming your cancellation, your request is reviewed. If your cancellation is approved, a cancellation notice appears in your train transaction history with the refund amount and a summary of your cancellation.
There are some instances when you cannot cancel your train ticket. Here are some examples:
- The chart for this train has been prepared. After the chart is prepared, you can still file a TDR.
- The departure time for this train has passed.
- The train has been canceled, so your ticket is no longer valid. If your train is canceled, you’ll automatically receive a refund.
Refunds are automatically issued in the event that a train is canceled. Cancellation fees do not apply to these types of refunds.
In certain cases, such as canceling your ticket after a chart is prepared, you may need to manually request a refund. Refunds are claimed through a ticket deposit receipt (TDR) from IRCTC. The refund process generally takes at least 60 days to complete and may include a cancellation fee.
How to File a TDR
A ticket deposit receipt (TDR) is a refund claim that passengers can submit to IRCTC. TDRs are granted to passengers as a refund for their train ticket. TDRs for train tickets bought through Google Pay must be filed with through Google first. For train tickets not bought through Google Pay, file a TDR directly with IRCTC.
How it works
Passengers who want a refund for their ticket request a TDR. This request is sent to IRCTC as a form. IRCTC reviews the TDR request and decides if a TDR will be granted.
Before you begin
Some TDRs require different information than others to be verified. To make the TDR filing process as smooth as possible, it helps to have this information ready before you file your request.
Before filing your TDR, make sure you have the following items available:
- Passenger name record (PNR) number of your ticket, found in your ticket details
- Guard certificate (GC) and excess fare ticket (EFT) number, amount, and date issued by the traveling ticket examiner (TTE), wherever applicable
How to file a TDR for tickets booked through Google Pay
To file a TDR, follow these steps:
- Open our TDR support form.
- Enter your information.
- Click Submit.
- If your TDR requires GC confirmation, send your GC to IRCTC for verification.
After you submit the TDR support form, Google submits your TDR to IRCTC to be processed and reviewed. This process takes a minimum of 60 days to complete. If your request is granted, a refund will be issued to the bank account that originally made the payment.
Note: The decision to accept or reject a refund and the amount refunded is taken by the concerned Zonal Railways per extant refund rules of Indian Railways, not by IRCTC or Google.
Enjoy your ride!